UTS Taxi terms & conditions
Booking
A ride is final once UTS Taxi has confirmed the booking. The customer is responsible for providing the required details correctly.
Fare and payment
The fare shown at booking is fixed and includes all costs. There are no hidden or additional charges. Online payment is made in advance via the offered payment method.
Cancellation
A booking can be cancelled free of charge up to 6 hours before the scheduled departure time. For cancellations within 6 hours of departure, or if the customer does not show up, the full ride amount may be charged. Any amount paid is refunded within 2 business days.
Flight delays
For airport transfers the customer can share their flight number with us after booking so we can track the flight. Flight delays are accommodated free of charge.
Luggage
The customer is responsible for correctly declaring special or extra luggage. Luggage must fit within the available luggage space of the booked vehicle.
Complaints
Complaints can be submitted by email to info@utstaxi.nl. UTS Taxi aims to handle every complaint carefully.
Agreement
By placing a booking the customer agrees to these terms and conditions.